Voice agents · A demo of the work
How we build voice agents.
A voice agent answers a phone call or a chat, asks a few questions, and passes the conversation to a person when it should. Here’s how we set one up. This page shows how we work. There’s nothing to sign up for.
- What it is
- An assistant that talks with callers or visitors
- What it answers from
- Material you give us, nothing else
- When it hands off
- When asked, or when it doesn’t know
- Before any follow-up
- It asks permission
What a voice agent does
It handles the first few minutes of a conversation.
Answers
Questions about your services, hours and how you work, from your own material.
Asks
For the details a person needs to reply: a name, a way to reach them, what they need.
Checks
That it’s OK to follow up, before it takes contact details or promises a reply.
Hands off
To a person, with a short summary, so nobody has to repeat themselves.
How we set one up
The steps we follow
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Discovery
How calls and questions reach you today, what people ask most, and where a person has to stay in the loop.
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Knowledge loading
We gather what the agent may answer from: services, hours, policies, common questions. It answers from that and says when it doesn’t know.
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Call flows
The paths a conversation can take: greeting, common questions, collecting details, closing. Each path ends with a clear next step.
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Handoff and consent
The agent says it’s an automated assistant, asks before it takes contact details, and passes the conversation to a person when asked.
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Follow-up
Details the caller agreed to share go to the person who will reply, with a short summary of what was asked.
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Measurement
We review conversations with you: what was asked, where the agent got stuck, what to change. Then we adjust the material and the flows.
What you’ll see in the demo
An assistant for our own site.
The demo will run the same workflow on our own business, so you can try it as a visitor would:
- Ask it about our websites and services.
- It asks for your name, a way to reach you, and what you need.
- It asks whether we may follow up, and accepts no for an answer.
- It ends by repeating what you shared, so nothing is a surprise.
Call Clara, our earlier phone planning service, was the first version of this work.
Live demo coming soon
Talk to our site assistant.
This space will hold a live agent that answers questions about our services, asks for your contact details, and asks permission before we follow up.
- Status
- Placeholder. Nothing on this page listens, records or sends.
- Until then
- Write to us at [email protected].
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